You must cancel 24hrs before the start of the tour to get a full refund. Less than 24hrs notice does not apply for a refund. You can only reschedule the tour.
You must cancel 48hrs before the pickup time in order to get a full refund. Less than 48hrs we can not issue refunds and we will keep the deposit.
If we have to cancel any tour or we are unable to finish the tour because of the weather conditions, we will issue a partial or full refund, depending on how many activities you were able to complete.
Note: The weather in Costa Rica can vary from town to town so please if you're traveling from another city, ask in advance what the weather is like in our town before canceling. Sometimes in other towns can be pouring rain and in our town can be very sunny.
You can easily reach us through WhatsApp, live chat, or our contact form.
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